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6th of April // room 5 |
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saturday |
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08h30-09h30 |
OPENING AND WELCOME |
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09h30-10h20 |
How To Drive Change In Your Veterinary Practice | Andy Roark |
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10h25-11h15 |
Diffusing The Angry Client | Andy Roark |
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11h15-11h45 |
COFFEE BREAK |
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11h45-12h35 |
Working With The Cash-Strapped Client | Andy Roark |
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12h40-13h30 |
Bonding Clients In Person and Online | Andy Roark |
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13h30-15h00 |
LUNCH |
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15h00-15h50 |
Building Client Loyalty to Grow Your Practice | Andy Roark |
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15h55-16h45 |
The Jedi Mind Trick | Andy Roark |
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16h45-17h35 |
COFFEE BREAK |
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17h35-18h25 |
How to implement the Electronic Complaints Book at your practice | Melissa Frias e Tiago Rhotes |
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18h30-19h00 |
OFFICIAL OPENING |
DOWNLOAD THE PROGRAMME OF THIS ROOM AREA
